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FAQ

  • How to reach Twocute's customer service ?

Per phone: If you live in France dial: 0648436159 and anywhere outside France dial +491781449290

Per email: [email protected]

  • Is Twocute website secured?

Yes.All data information on Twocute website is following the rules for ecommerces online. The credit card numbers aren't transfered to Twocute. Everything happens with our secured payment provider Stripe.

  • What are the payment methods allowed on Twocute?

You can pay online per credit card (visa, mastercard, europcard) or via Paypal.

 

 

  • How will I know if my order was successful? 

Your order is successful when you receive the confirmation email.

  • How can I change or cancel my order after I placed it?

Orders are sent the same day. If you want to change (size,color or anything) or cancel your order send us an email at [email protected] We will make sure to find a solution to make you happy.

  •  How can I select my size?

Twocute produces clothes in Portugal with a french sizing style. Thus products fit "French style" sizes. If you come from Northern countries (like Germany, Holland and so on) we would advise to take one size up for your kids.

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